A collection of thoughts, stories, & ideas. Design notes, lessons, & the occasional tangent worth sharing.

Stephen Bennett 7/5/25 Stephen Bennett 7/5/25

Building DesignOps from the Ground Up at CIBC

At CIBC, we built DesignOps from the ground up through the Experience Council—a volunteer group where designers shaped how we worked. We replaced outdated PDFs with living sources of truth, anchored by the True North Design System, and introduced new rituals and principles that built confidence and impact across the team.